FAQ
Frequently Asked Questions
What is the return & refund policy?
We do not accept returns, however we offer full refund within 20 days of purchase date. In case you received a damaged product, we offer you a replacement.
How can I track my order?
You will receive tracking number via email for your order.
Can I cancel or update my order? Or change my shipping address?
We can change order details if the order hasn't been sent out yet. Please contact us at contact@opulencebleu.com as soon as possible.
What are the shipping fees and delivery timeline?
Standard shipping fee is $5,99. Free shipping for orders above $95. Your order will be delivered within 5-11 days.
My order is delayed, when will I receive it?
You may receive your order the next day. In case you still do not receive it contact us at contact@opulencebleu.com
Where do you ship to?
We ship to US, Canada, UK, Australia, New Zealand;
Mexico;
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
When will I receive my refund?
Refund processing times can vary based on several factors, including the payment method used, banking institutions, and the specific policies of your financial institution. Typically, refunds are processed within 3 days on our end.